As you may already know, on my flight from Singapore to Brisbane, my seat in Business Class was unable to recline fully on an overnight flight and after reaching out to the Qantas Customer Care team, I was being offered 5,000 Qantas Points ‘as a gesture of goodwill’. While my flight was a commercial ticket (meaning to say, I paid good money for it), it is worth noting that a redemption in the same cabin class will cost 60,000 Qantas Points one way - therefore, 5,000 Points is definitely not a reasonable compensation amount in my opinion. After replying that 5,000 Qantas Points is unreasonable, I have now gotten a counter offer for 7,000 Qantas Points or have my QFF account credited with two Business Lounge passes.
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